As new legislation raises expectations around building safety and tenant protection, aftercare is no longer “nice to have” – it’s a compliance-critical service.
Awaab’s Law places increased importance on inspection regimes, defect prioritisation, remedial timescales and clear reporting, with statutory response times for damp, mould and serious hazards.
It represents a significant shift in how buildings must be managed after completion but at Seamans, we didn’t wait for legislation to drive improvement.
September 2025, Seamans strengthened our aftercare capability with the appointment of Mal Manning as Aftercare Manager, reinforcing a service designed to provide structure, accountability and reassurance, long after handover.
Mal leads our aftercare team, ensuring defects are quickly logged, prioritised, tracked and resolved within defined timescales – giving clients confidence their legal and contractual obligations are being met.
“For our clients, it acts as a safety blanket,” said Mal. “They know they’ll be supported even after the initial build is complete, and that any issues will be taken seriously and dealt with promptly.”
For up to two years following completion, Mal and his team will remain actively involved, carrying out site assessments, identifying root causes and ensuring defects are properly rectified.
A final inspection with the client ensures all outstanding items are addressed before the aftercare period concludes.
Commercial Director Adam Cummings added: “As legislation evolves, aftercare needs to move from reactive to robust, structured and accountable.
“Mal’s appointment gives our clients a clear point of contact and real peace of mind that we stand behind the quality of our work.”
If you’re reviewing what Awaab’s Law means for your buildings or assets, our aftercare team is already set up to help.
If you would like to contact our aftercare team please email MManning@seamans.co.uk.